Why am I not currently eligible for Hokodo’s BNPL solution and how can I become eligible?
Your eligibility depends on several factors that revolve around your business's credit worthiness and purchasing behaviour. Hokodo analyses your company, transactions and payment history in order to determine eligibility, and unfortunately if certain criteria are not met, we cannot offer you BNPL.
That said, by continually paying on time upfront directly to the merchant, you are increasing your chances of being offered BNPL in the future.
How long will I have to wait for approval when I choose to pay in 30 days with Hokodo?
Most of the time, Hokodo can approve your business for payment terms in less than a second. Occasionally, when a manual review is required, it can take longer.
What is "Buy Now, Pay Later"?
This lets you purchase and receive the stock, equipment, or materials you need for your business, without having to pay any of the cost for up to 30 days.
What is Hokodo?
Hokodo is a digital payments company and Europe’s leading provider of Buy Now, Pay Later solutions for B2B e-commerce. By partnering with Hokodo, we are able to offer payment terms to the majority of our customers, while protecting all parties from risk. This concept is similar to the solutions proposed by Klarna or Oney but aimed at the B2B market.
Can I pay in 30 days with Hokodo?
Hokodo finance is available for LTD companies only and is subject to status and credit checks. These checks do not impact your credit score.
How do you determine my credit limit?
We use the name and address of your business to conduct a credit and fraud risk assessment, using a range of sources including Companies House.
How can I pay for my order via Hokodo?
You can pay for your purchase using your usual method, such as credit card or direct debit.
Will I receive a reminder email when my payment is due?
Yes, you will receive a reminder email 3 days before your payment due date, informing you that you will be charged (by your chosen payment method) in 3 days time.
Can I settle my outstanding payment earlier than the date set out in my payment terms?
Yes, you can settle your payments early by card or bank transfer. Contact firstname.lastname@example.org and our customer support associate will provide you with the details you need to do this.
What happens if I don’t pay my invoices in time?
Once your invoice is past its due date, Hokodo will begin the dunning process. They will attempt to contact you by email and telephone. If necessary, a collections agency will become involved.
Which countries can Hokodo’s payment plans be accessed in?
Currently, Hokodo’s payment plans can be accessed by buyers in France, Belgium, the Netherlands, Germany and Spain.
Do I need to sign up to use Hokodo?
No, you can use Hokodo via your MOM account. You don’t need to take any action before selecting your payment terms at checkout.
Can I place an order using BNPL one day, and then place another BNPL order a few days later?
You can place as many orders as you like using our solution, provided you do not exceed the credit limit of your account and keep up with any due payments.
Can I still access Hokodo’s solution if I am behind on my payments?
No. We will not allow customers with unpaid invoices to place any new orders until their debt has been cleared.